MGT/312 Unit 4 Quiz — Cultural Intelligence and Development

Management

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Questions (8)

A manager has memorized Hofstede scores for every country his firm operates in, but repeatedly alienates counterparts because he cannot adjust his blunt speaking style in the moment. He is high in cognitive CQ but low in:

MC1 pt

A. Behavioral CQ — the capacity to actually flex verbal and nonverbal behavior

B. Cognitive CQ — knowledge of cultural systems

C. Motivational CQ — the drive to engage across cultures

D. Emotional intelligence as measured within his home culture

Which CQ factor most consistently predicts intercultural adjustment and performance, because it governs the deployment of the others?

MC1 pt

A. Metacognitive CQ

B. Cognitive CQ

C. Behavioral CQ

D. Motivational CQ

A team leader insists that 'culture is overrated — underneath it all, every employee just wants respect and fair pay.' In Bennett's DMIS this best represents:

MC1 pt

A. Minimization — an ethnocentric stage that trivializes real difference beneath assumed universals while defaulting to home-culture norms

B. Acceptance — an ethnorelative recognition that difference is legitimate

C. Denial — a complete failure to perceive that other cultures exist

D. Integration — an identity incorporating multiple cultural frames

An expatriate who idealizes the host culture and speaks contemptuously of her home country is, in Bennett's model, displaying:

MC1 pt

A. Reversal, a variant of the Defense stage that remains ethnocentric because it retains a polarized us/them structure

B. Integration, the most advanced ethnorelative stage

C. Adaptation, since she has successfully shifted perspective

D. Minimization, since she assumes underlying universals

Why is high emotional intelligence in one's home culture an unreliable predictor of effectiveness abroad?

MC1 pt

A. Emotional display rules and their interpretation are culturally learned, so familiar cues can be misread in a new setting

B. Emotional intelligence and cultural intelligence are statistically identical constructs

C. Emotional intelligence is entirely genetic and therefore fixed

D. Emotions are experienced only in individualist cultures

According to research on intercultural training effectiveness, which approaches are better supported? (Select all that apply.)

Multi2 pts

A. Experiential methods such as simulations and critical-incident exercises rather than lecture alone

B. Culture-general metacognitive skill building, which transfers across destinations

C. Sustained in-country coaching after arrival rather than a single pre-departure briefing

D. Intergroup contact structured with equal status, shared goals, and institutional support

E. Unstructured contact of any kind, which reliably reduces stereotyping on its own

Distinguish methodological cultural relativism from moral relativism, and explain why a manager can consistently adopt the first without accepting the second.

Text3 pts

Design a development plan for a manager about to lead a team in an unfamiliar country. Address all four CQ factors, and justify the sequence and methods using evidence on training effectiveness.

Text5 pts

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